Frequently Asked Questions
Find answers to common questions about Noventra AI, our service, and how we work
Getting Started
How does onboarding work?
Onboarding is simple. You sign in via OAuth (securely, no passwords shared), and we handle the rest. We'll ask a few questions about your workflow goals and existing setup so we understand exactly what you need to achieve. Most setups complete in 3 days or less, depending on your tier and complexity.
Do I need technical skills?
No. You don't need to build anything or understand how automation works. You just sign in and authorize access to your existing tools. We handle all the configuration, setup, and ongoing management.
How long does setup typically take?
Most customers are live within 3 days or less. Timeline depends on your selected tier and the complexity of your specific workflows. We'll give you a clear timeline during onboarding.
Can I customize an existing workflow to fit my needs better?
Absolutely. Your workflows are built specifically for you, and you can request adjustments anytime.
Can multiple team members use it?
Each workflow is designed for one person or specific use case. Higher tiers include multiple workflows, you can assign the same workflow to different team members, or use multiple workflows for one person (like email, reporting, and expenses). Contact us to discuss the right tier for your team structure.
How does onboarding work?
Do I need technical skills?
How long does setup typically take?
Can I customize an existing workflow to fit my needs better?
Can multiple team members use it?
Service & Capabilities
What can Noventra AI automate?
We handle a wide range of automations: email management, data entry, reporting, customer onboarding, payment tracking, lead follow-ups, and more. Check our Workflows page to see what we offer, or reach out if you have something specific in mind.
Can I request a workflow you don't have?
Yes, email our Automation team. We'll evaluate it and let you know if we can build it.
Can I modify my workflows after setup?
Yes. Your workflows are built specifically for your needs, and you can request changes at any time. We manage all updates and adjustments.
Will this work with [my tool/software]?
Check our Integrations page to see which tools we support. If you don't see your tool listed, email us, we may already support it or can discuss options.
What can Noventra AI automate?
Can I request a workflow you don't have?
Can I modify my workflows after setup?
Will this work with [my tool/software]?
Pricing & Billing
How does pricing work?
We offer set pricing tiers based on the number of workflows and complexity. Custom pricing is available if you need something between tiers or have specific requirements. Contact us for a quote.
Do you offer a free trial or demo?
We don't offer free trials or demos, but we're happy to discuss your needs and give you an accurate price quote based on your specific setup. Reach out to get started.
What are the payment terms?
All payments are processed via Stripe on a monthly basis. Pay annually and get 2 months free.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. No long-term contracts required.
What happens if I need to scale up or down?
Contact us and we'll adjust your plan. Changes take effect in the next billing cycle.
How does pricing work?
Do you offer a free trial or demo?
What are the payment terms?
Can I cancel anytime?
What happens if I need to scale up or down?
Security & Privacy
How do you keep my data secure?
We take security seriously. Your data is encrypted in transit and at rest, and we comply with GDPR and CCPA privacy standards. We only access the specific tools and data you authorize via OAuth—we never store your passwords or credentials. All access is logged and monitored.
Do you store my passwords or login credentials?
No. We use OAuth to securely connect to your tools, which means you authorize access without sharing passwords. Your credentials stay completely private.
Is my data backed up?
Yes. Your data and configurations are backed up regularly to ensure nothing is lost.
How often do you update security practices?
We continuously monitor and update our security practices to protect your data and stay compliant with the latest standards.
How do you keep my data secure?
Do you store my passwords or login credentials?
Is my data backed up?
How often do you update security practices?
Support & Maintenance
What happens if a workflow breaks or stops working?
We monitor all workflows 24/7 and fix issues immediately. You'll be notified if anything goes wrong, and we'll resolve it as a priority. No action needed on your end, we handle it.
How do I report a problem?
Email our support team and describe the issue. We'll investigate and get back to you with updates and a fix timeline.
Do you monitor my workflows around the clock?
Yes, we aim for 24/7 uptime monitoring. We're actively developing our support infrastructure to ensure we can respond to and resolve issues as quickly as possible.
What if I need to pause my workflows?
Just let us know and we can pause any or all of your automations. You can resume anytime.
What happens if a workflow breaks or stops working?
How do I report a problem?
Do you monitor my workflows around the clock?
What if I need to pause my workflows?
General
Why choose Noventra?
We handle everything: setup, configuration, monitoring, and maintenance. Other tools make you build and maintain it yourself. You just get the results and time back into your day to focus on what's important.
How do I get started?
Head to our Workflows page to see what we offer, then reach out to our team. We'll discuss your specific needs, show you what's possible, and walk you through the next steps.
Still have questions?
Yes, we aim for 24/7 uptime monitoring. We're actively developing our support infrastructure to ensure we can respond to and resolve issues as quickly as possible.
What if I need to pause my workflows?
Just let us know and we can pause any or all of your automations. You can resume anytime.
Why choose Noventra?
How do I get started?
Still have questions?
What if I need to pause my workflows?